Little Oaks Residential Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and those involved in their care took part in assessments and reviews. Their views and opinions were respected, listened to and implemented as part of the day-to-day support.

People had their needs assessed before they moved into the home and these needs were reviewed as people’s needs changed. One person told us, “My care plan is all about me and how to care for me.”

The provider planned and delivered people’s care with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff received up to date training to make sure their practice was in accordance with up-to-date best practice guidelines and legislation.

Relatives said they and their loved ones were fully involved in planning care.

People planned a weekly menu together. For people who did not want to be included in the main menu they were able to plan a separate menu to meet their needs and wishes. We saw one person had their own menu on the notice board.

People were supported to live a healthy life and professionals were engaged in reviews and assessments to ensure relevant information was incorporated into people’s care plans. Assessments were reviewed and the staff and leaders facilitated discussion to support seamless services between professionals.

Staff worked with other professionals to make sure people’s needs were met. This included GPs, speech and language therapists, specialist nurses and occupational therapists. Some people had input from a psychology team. Recommendations and coping strategies were incorporated into people’s care at the home.

People attended external appointments with reasonable adjustments being considered, planned for and communicated. This meant people had a positive experience, good outcome and their disability did not prevent them from accessing prompt care and treatment.

People were supported to attend medical appointments to support their physical and mental wellbeing. We heard how reasonable adjustments, such as where and when appointments were held, were supported by staff. This helped people to get the most from consultations without undue stress. One person said, “I have regular reviews with my GP and calls from the GP and the staff explain what it's about.”

People’s support was delivered consistently by staff, in a person-centred way that was specific to their needs.

In partnership with other professionals, staff supported people to achieve good outcomes. This had included continuing the work people had done with psychologists. This helped to reinforce and maintain positive outcomes. One person said, “I’m in charge now. Staff help me with anxiety and stress.”

People made their own choices and decision on a day-to-day basis about what they did, what they ate and how they filled their time.

Everyone was able to consent to day-to-day decisions. Staff had an understanding of the Mental Capacity Act and how to use it if a person lacked the capacity to make a specific decision. One person told us, “I can do what I like here.” Another person said, “I make my own choices.”