West & Rectory Lodges

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment: 22 January 2025 to 14 February 2025. The service provided personal care to people with enduring mental health needs living in their own home within two buildings located in the same grounds. At the time of this assessment 2 people received the regulated activity. Staff told us they were well supported, there was good teamworking and they felt valued. People had been involved in assessing their needs and information gathered was used to develop personalised care plans. Care plans described people’s preferences, measures to manage potential risks and personal information about people to help staff better understand their needs. The provider had systems to identify and investigate allegations of abuse and learn lessons to prevent future occurrences. Staff had completed specific safeguarding training, as well as a range of other care related training. New staff were recruited safely. There were effective quality assurance systems, which had been successful in identifying and addressing issues. There were regular opportunities for people and staff to give feedback and make suggestions.

People's experience of this service

People gave positive feedback about the care provided. They described the care staff as kind and responsive to their needs. A person commented, “The staff are fantastic, they treat me with respect.” People confirmed they felt safe living at the service. They said staff were approachable and they could speak with them anytime they needed to. People were supported to be involved in reviewing their care, so that it continued to reflect their individual needs.