West & Rectory Lodges

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed when they moved to West and Rectory Lodges. This information was used to develop personalised care plans. This included details of people’s preferences and wishes relating to their care and support. A person told us, “When I first came here, they asked if I needed anything.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care plans detailed the support people needed for all aspects of their care. This included details of care and support other health and social care professionals provided.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People’s care and support needs were reviewed during regular multi-disciplinary meetings (MDTs), involving various health and social care professionals. People confirmed they received the care they needed. Staff described there being good teamwork and relationships with people. A staff member said, “We work very hard to build relationships with people. It is very rewarding.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans included information about the support people needed to promote their health and wellbeing. A person told us about how staff supported them to maintain their mental wellbeing.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans were reviewed regularly to ensure they reflected people’s current needs. The registered manager described how people who did not always engage with services were settled and making good progress in their lives. A staff member commented, “We make positive changes to get the right outcomes with them [people].”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People told us staff asked for consent before they provided care or support. Care plans described the support people needed with making choices and decisions.