Mount Olivet Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive- this means we looked for evidence that the service met people’s needs.

We did not assess the responsive key question at our last inspection in 2023. At our assessment in 2017, we rated the responsive key question as good. We looked at 1 quality statement within this key question. The rating remains good. This meant people’s needs were met with equality, diversity and inclusion.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they felt able to speak up. One person told us, “My son, daughter and grandchildren can visit when they like, there are no restrictions.” A relative told us, “There are no restrictions, I generally arrive about 10 am and stay all day, they are all very good here.”

The registered manager described how they promoted equity in experience and outcomes regardless of the person’s physical, mental or emotional needs. They told us about a person who came to the service for rehab which resulted in a positive outcome for the person. Due to the support the service provided, the person was able to return home. This person told us about the great support from the staff and told us “It was a home from home”, they also told us how they would recommend the service and would return if they needed 24/7 care.

People were supported to maintain relationships with people who were important to them. The service allowed visitors to visit people living in the service when they wanted. We observed this happening during our site visit. Staff had undertaken training in understanding diversity to provide them with guidance on protected characteristics such as disability, cultural needs or needs relating to sexuality.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.