Ogilvy Court

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment 11 September to 21 November 2024.

Ogilvy care home is a nursing home providing care to older people some of whom were living with dementia. At the time of our assessment there were 56 people living in the home.

We assessed quality statements from the safe, responsive, caring, effective and well-led key questions. Our overall rating for the service is good. There were good systems in place to ensure that the care being provided was of good quality. People told us that staff were caring and kind. People and relatives told us the home was safe, clean and well maintained. People were involved in their care planning and reviews. There was enough well-trained staff on duty to meet people's needs. Medicine was administered safely. Effective systems were in place to protect people from abuse. Staff had a good understanding of people’s needs including their cultural and spiritual needs. The provider worked well with healthcare professionals.

People's experience of this service

People and relatives told us they were involved in the service. All complaints made to the management team were addressed and resolved. People told us the staff were good at their jobs. The service had an open and transparent culture. People and relatives were given several opportunities to offer feedback to the home. People told us they enjoyed the activities and meals. Surveys carried out by the provider showed that overall people were satisfied with the care provider and would recommend the service to others.