Ogilvy Court

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed all 5 quality statements in the key question of caring. Staff were kind and compassionate, treating people with dignity and respect. People mad choices about their care and support needs. Health needs were well managed and referrals to professionals were made regularly. This meant people could receive medical interventions in a timely manner.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told is that staff were kind and compassionate.

Staff told us they treated people with dignity and compassion.

Feedback from partners was positive about the care being provided to people.

During our visit we observed staff interacting with people in a caring manner. Staff were friendly, kind and compassionate.

Feedback from people and relatives was very positive about the home. Relatives told us that staff knew people well and understood their likes and preferences.

Staff told us they treated people as individuals. For example, staff would ask people about their likes and preference and do their best to ensure these were met.

We observed staff treating people as individuals. We observed one staff member supporting a person who had become distressed. It was clear from the interaction that the staff member knew the person well and used good communication skills to offer re-assurance. This resulted in the person becoming calmer and less distressed.

The provider carried out care assessments before people came to live in the service. Assessments considered people’s background and likes and preferences. This meant people could be supported in the way they wanted which met their needs.

People and relatives told us they were in control of their care and support.

Staff told us they promoted independence. Evidence of staff promoting independence was in care notes and care plans.

We observed people being offered choices throughout our visit. People were encouraged to be as independent as possible.

Care plans outlined people’s care needs. For example, if a person had mobility difficulties, equipment was used to support them and help them retain their independence. People were encouraged by the provider to engage in their care and reviews. People were able to make choices about their care. Care plans reviewed showed that people’s preferences and likes were recorded.

People and relatives told us they were treated well and staff were very caring and attentive.

Staff and leaders told us that when people needs change they would ensure they received the right support from the right professional.

Throughout our visit to the service, staff were very attentive to people and were observed anticipating people’s immediate needs.

Staff feedback was very positive about the support they received from the provider. Staff told us that the leadership team were always available and knew each staff member by name. Staff said they felt valued.

The provider supported staff in regular 1:1 meeting. Managers regularly held additional meetings with staff to check on their wellbeing. Team meetings were held regularly, this meant staff could discuss and seek guidance about concerns at any time. Staff were encouraged to progress in their careers. The provider actively encouraged progression and offered staff training so they could acquire new skills.