Ogilvy Court

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed 6 quality statements in the effective key question. The provider assessed people’s needs before offering the service. This was to make sure they could meet people’s needs. Health care professionals were involved in people’s care. People were encouraged to live a healthy life. Consent to care was obtained according to the person’s wishes. Outcomes for people were recorded and progression was measured. This assisted people to achieve their goals and be as independent as possible.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and relatives told us they had access to their care plans. Relatives told us that people had their needs assessed at different stages. When needs changed this was recorded in the person’s record.

Staff and leaders told us that care plans were comprehensive and outlined people’s needs and goals. Care plans we reviewed were comprehensive and outlined clearly what the care needs were and how they could be met according to the persons wishes and preferences.

The provider had an effective care planning/review process in place. People’s needs were recorded in detail. For example, if a person observed religious practices this would be recorded and shared with staff on a need-to-know basis. Staff understood people’s needs well.

People and relatives told us they had regular visits by the GP and other professionals such as the dietician. This meant care could be provided with support from professionals with the correct level of expertise in their area.

Staff and leaders told us they regularly reviewed people’s care needs and made regular referrals to other health care professionals. Staff told us they followed recommendations made by professionals. For example, in one care plan it was recommended the person have fortified foods as part of a healthy diet.

The provider had an effective system in place to provide people with care and support. Care plans reviewed outlined who had been involved in the person’s care. For example, the dietician attended the service to screen for diabetes. This meant if this condition was present in a person, it could be picked up and treated without delay.

People and relatives told us the staff worked well together.

Staff told us they work well together, one staff member said, if they observed poor moving and handling practices, they would suggest the staff member take up additional training.

Feedback from other health care professionals and the local authority was very positive about the home. The home had built up a good relationship with external partners. This meant care could be provided in a coordinated way. Communication within the team was good.

The provider had an effective system in place to ensure staff teams worked well together. Regular meetings were held for staff to come together and discuss concerns or to learn from each other. Staff had regular opportunities to share their experiences.

Relatives told us the home was very good at managing people’s needs regarding food and diets. For example, in one case a person needed to have a soft diet, the chef in the home made sure this person’s food was of a soft consistency, in line with the dieticians’ recommendations.

Staff and leaders told us they supported people to live a healthy life. For example, by encouraging people to have meals which promoted health and wellbeing. People told us they felt well looked after in the home.

The provider encouraged people to live a healthy life. Care planning and reviews showed people had access to health care professionals when needed. Health outcomes were recorded, and improvements were measured. This meant people could be assured that their health was a priority.

Relatives and people told us they were happy with the care they received. Feedback from people was positive about meals, activities and managing health care needs.

Staff told us they monitored people’s outcomes and recorded progress in their care plans and reviews. Referrals were routinely made to other health care professionals, which meant people’s care needs could be met.

The service routinely monitored outcomes for people. The staff team worked with others to ensure care and support was in line with both clinical and personal expectations.

People and relatives told us they were asked for consent when care was provided.

Staff and leaders told us they made sure people gave consent when supporting them with care and treatment.

The provider had an effective clear process in place for obtaining consent to care from people using the service. Care plans reviewed showed consent was obtained from people and relatives. Consent from people who may lack capacity was obtained following the (MCA), the principles of the mental capacity act. Documentation was up to date and in line with legislation.