- Care home
Moreton Hill Care Centre
Report from 13 November 2024 assessment
Contents
Ratings
Our view of the service
Moreton Hill Care Centre is a nursing home that can provide care for up to 67 older people including people who live with dementia. At the time of our assessment 48 people were living at Moreton Hill Care Centre. Moreton Hill Care Centre is a large building adapted to meet people’s needs which includes the dementia care unit called Memory Lane. There was a range of communal areas people could use, including lounges, a library, a large dining room and courtyard. At the time of the assessment refurbishment work was being carried out on the top floor. People living on Memory Lane unit had been temporarily re-located to the ground floor. The ground floor had been re-decorated to look like the original dementia care unit to support people with the transition. At the last assessment the service was rated Good. During this assessment the rating has not changed. People’s care records outlined their needs, wishes and preferences. We observed enough staff on shift to meet people's needs. The service was well maintained and clean.
People's experience of this service
People felt safe living at Moreton Hill Care Centre. People and relatives were positive about the care including about what else was on offer at the service. They spoke highly about the staff team and described them as kind and caring. The care people received was person centred and met people’s individual needs and preferences. Relatives were kept informed of any changes and felt decisions were made in the best interest of people. People and relatives felt listened to by the management team and the staff, they described the team as being responsive and acting promptly when needed. People felt empowered to raise concerns and were confident any feedback would be acted on. Relatives noted there had been several improvements at the service. Relatives praised the social activity provision and laundry services.