Moreton Hill Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People felt they had choice and control of their lives as they were able to choose how they wanted to be supported. One person told us, “They (staff) don’t rush you. They give us time to do things at a slow pace. They are very accommodating.” Relatives also felt people were supported well and were able to maintain ties with their loved ones. One relative told us, “Can’t fault it. I can turn up any time and the staff are lovely.” Another relative told us they were able to contact the registered manager at any time and were encouraged to make any improvement suggestions.

Staff and leaders demonstrated an understanding of the need to ensure people took control of their lives as much as possible. Staff had a good understanding of respecting people’s individual needs and wishes. Staff told us there was plenty to do at the service, the social activities were meaningful and there was something to do for everyone. The activities co-ordinator told us, “We've done a travel theme to help support people who had needed to move rooms due to the building works. We also had a really good summer event where we put on a bit of a performance about where different staff originate from. Staff performed their national anthems, and we talked about different religious festivals.”

During our assessment we saw staff providing people with a choice and the layout of the service allowed for people to decide on where they would like to spend their time. We observed people during the day taking part in a range of activities as well as having their relatives visit. Family members told us there were no restrictions around visiting. We observed people on the ground floor, in Memory Lane unit, being supported to take part in puzzles and they were not restricted when they chose to get up and walk and explore the environment. During our visit it appeared as though people on the second floor were not as frequently encouraged to come out of their rooms for mealtimes as people living on the first floor, where the main dining room was located. Staff explained to us that people on the second floor had higher nursing needs and, although they asked people if they would like to come out for mealtimes, they often chose to stay in their bedrooms.

The service employed activity coordinators who worked with the care team to deliver a range of activities to help people maintain their hobbies and interests. People had regular reviews of their care and could make changes to how they wanted to be supported if needed. People’s care documentation reflected their choices and decisions and informed staff how their care and support should be provided. However, we found some inconsistences in a person’s care documentation related to a food preference, which could lead to the person not being offered something they enjoyed. The provider was in the process of adding care related information, which was currently in paper format, onto their electronic records system. This included the recognised dementia care record ‘This is Me’, which provides information about who the person is to those supporting them. This was usually kept in a person’s bedroom, in book format, so it was easily accessible. We found at the time of the assessment some people had the book format in their bedrooms, and some did not. The deputy manager told us they would investigate this so there was consistency in where information was stored. The deputy manager told us this would be addressed so people had consistency.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.