Moreton Hill Care Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives did not raise any concerns with equity in experiences and outcomes. Everyone we spoke to told us they felt staff treated everybody with kindness and worked hard to make them safe and happy. People were very complimentary about the speed of the laundry services.

The deputy manager informed us the GP completed a regular ward round and would make further referrals if needed. The registered manager was not currently aware of any issues which may lead to people experiencing inequality in access to the care or support they required which impacted on outcomes. The deputy manager discussed that people were given the opportunity to give feedback in relation to their care. They had not received any concerns from people. The registered manager told us about the work they do with other health professionals and agencies to promote people’s equity.

Staff had completed equality, diversity and inclusion training. Staffing was tailored within the service to ensure people’s needs were considered and would be met. People had the opportunity to share their preferences and be supported in line with these. People took part in consultations, for example in deciding the menu. Care documentation evidenced people had the opportunity to access a range of activities and outings. There was a key worker system in place as well as resident ambassadors who supported new people when they moved in. The purpose of a key worker in a social care service is to place the responsibility for ensuring the person’s needs and wishes are met with one staff member. This could include the development and upkeep of care documentation, advocating on behalf of the person, ensuring that medical or other appointments are scheduled and followed up on and being a point of contact for communication. We saw the service had implemented an enrichment framework which focused on providing additional assessments for people with increased needs to support them. We saw evidence this framework had led to positive outcomes, for example, one person had been supported to have an assessment on a piece of furniture they used which led to them experiencing less pain.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.