- Care home
Maypole Care Home
Report from 13 January 2025 assessment
Contents
Ratings
Our view of the service
We conducted our assessment from 21 January 2025 to 8 February 2025. We inspected this service after receiving concerns about the management of medicines, care planning, personal care and failure to recognise deteriorating health concerns. Maypole Care Home is a residential care home providing personal and nursing care to up to 68 people. The manager was aware of all of the concerns and had been working hard to make the required improvements. We received overwhelmingly positive feedback about the manager from staff and relatives, who told us they were seeing improvements. We inspected 15 quality statements across the safe, caring, responsive and well-led key questions and have combined the scores for these areas with scores from the last inspection to give the rating. The service provides support to adults who have a physical disability or health condition, they also supported some people with a learning disability and autistic people. At the time of our inspection there were 50 people using the service and 3 people in hospital. We expect health and social care providers to guarantee people with a learning disability and autistic people, respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider ensured the principles of Right Support, Right Care and Right Culture were being met. Staff were not always recruited in line with Schedule 3 of the health and Social Care Act 2008. The manager was responsive and has put plans in place to mitigate the risk going forward. Staff did not always have access to regular supervision in line with the providers policy. The manager was training senior staff to conduct supervision to ensure staff received regular support going forward.
People's experience of this service
People and their relatives were positive about the quality of their care. They felt safe and participated in planning their care and understood their rights. People said they received good quality care from knowledgeable staff who treated them as individuals. They said, “The people who work here are delightful. Some are exceptional” “I’ve been cared for beautifully,” and “I’m very happy here. I really like it. The nurses and staff are all lovely.” Several people described how staff treated them kindly. They also said the service had activities to keep them physically and mentally active. There were a range of things on offer including quizzes, board games, music events and art and crafts. People and their relatives felt able to complain and were confident action would be taken, and improvements would be made. Some people and relatives raised staff did not always answer call bells in a timely manner. The manager was aware of this and was conducting daily audits to help drive improvement. Some relatives told us they were not always sure who the manager was and there had been a lot of changes. They felt communication could be improved. Some relatives felt there had been improvement since the manager had joined the service. One relative told us, “All the conversations I have had have been positive and open.”