Brendon Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff said that service user meetings took place every month. Staff used feedback from people to make changes to care. For example, one person wanted more contact with their family, so this had been arranged and another person wanted to be more independent in making their own cup of tea. Processes were in place to listen to and involve people, for example, Keyworker meetings took place and although these had lapsed, everybody living at the service had been involved in a meeting within the last month. Monthly service user meetings took place, changes and updates were then provided to people at the next meeting. Quarterly meetings also took place where different services within the organisation can meet to discuss their views. Complaints posters were available at the service detailing who to contact within the organisation if they had concerns. Care plans detailed using family members or advocacy for those who could not verbally communicate where needed.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.