Brendon Lodge

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant that leadership, management and governance assured high-quality, person-centred care.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not have a clear shared vision, strategy and culture which was based on transparency, equity, equality and human rights, diversity and inclusion, and engagement. Staff understood the role of their manager. However, they were unsure of the vision of the service or of the service development plan. We received mixed feedback from staff about how involved they felt in the development and improvement of the service. Staff told us that there has been issues within the team culture, but that this was improving. Regular team meetings took place, where team culture was discussed, the registered manager is working with the team and is planning a team building day. The service had a vision statement detailing the aims of the service and service development plan. However, the registered manager told us that these needed reviewing and sharing with the team.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. Staff we spoke to felt they could speak up and that they would be listened to. Staff knew how to make a complaint. Processes were in place to support people to speak up, for example, a 24hr whistleblowing hotline and QR code, a complaints policy and posters displayed within the service.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.