Silvanna Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people and, where appropriate, their relatives were involved in their care plans and reviews. People and their relatives had the opportunity to feed back to the service any suggestions for improvements they wished to share through regular resident and relative meetings and through surveys for various aspects of the service. The provider had also implemented wellbeing one to ones for activities. We observed activities taking place during our on-site assessment.

We observed staff treating people in a person-centred way. Staff approached and communicated with people appropriately. Staff told us person-centred care was important to them. One staff member told us, “The care in Silvanna Court is very person-centred, it is tailored to the choice and preferences of each resident, and I really love this about the home.”

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and family members were positive about the care they received at Silvanna Court. One person told us, “The carers are very nice. I got lucky there. They’re very kind.” A relative told us, “I couldn’t ask for more – outstanding.” People were supported to access activities and the provider worked closely with the local school who came in regularly to carry out activities such as reading and singing. One professional told us, “The relationship we have built with Silvanna Court has been very positive.” One person told us they had attended various outings such as going to the beach and out for a meal. A relative told us their family member had recently been out to a garden centre and for a pub lunch which they had enjoyed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.