Silvanna Court

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had a range of systems to help audit the service. These were effective in monitoring and improving the quality of the service. A monthly newsletter was produced and surveys such as food satisfaction surveys were being carried out weekly. Systems were in place to support staff such as training and supervision. Where additional training needs had been identified, the registered manager had been quick to source training. There were clear processes in place for reporting any statutory notifications to CQC and appropriate investigations and lessons learned documented.

Staff feedback was positive about management and the support they received to do their job effectively. A staff member told us, “The management is approachable, and they come out and help us.” Another staff member told us they felt able to raise concerns and complaints and these were dealt with quickly. The registered manager told us they had also implemented a staff suggestions folder for staff to give feedback and ideas on ways to improve the service.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.