The Laurels and The Limes Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 64 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders did not always actively listen to information about people who are most likely to experience inequality in experience or outcomes. This meant people’s care was not always tailored in response to this. Boards were in place to assist people to understand daily information, such as menus, weather, date and time, however these were not up to date or had not been completed. Improvements were required to people's meal-time experience, people were observed in both buildings to be sat for long periods of time waiting for meals, this particularly impacted people living with dementia, who were observed to be leaving the dining area.

Since our last assessments, care records had improved and were more person centred. This included detailed communication care plans, which guided staff how to tailor communication to meet people's needs.

 

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.