- Homecare service
Ros and Mos House Support Ltd
Report from 9 October 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 25 February to 7 March 2025. This service is a care at home agency providing support to adults of all ages. CQC only inspects where people are receiving the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided. At the time of this assessment, 4 people were receiving personal care support. At the last inspection the provider was in breach of the legal regulations in relation to their recruitment and governance systems. Improvements were not found at this assessment, and the provider remained in breach of these regulations. The provider had not completed appropriate recruitment checks to ensure staff were safely employed. The provider’s governance processes did not identify or address areas of concern. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. At the last inspection, the provider was also in breach of the legal regulation in relation to their management of medicines. Improvements were found at this assessment and the provider was no longer in breach of this regulation. However, further improvements were needed to ensure medicines records were accurate and detailed. Risks to people’s safety were not always assessed and documented to ensure they were managed safely. The provider did not always promote a culture of continuous learning and improvement. Assessments of people’s needs lacked detail and people’s care plans were not adequately personalised. People’s capacity to give consent was not always recorded. People were treated with kindness and compassion. There were enough staff available to support people. Staff monitored people’s health and wellbeing. The provider promoted people’s equality in access to care and provided them with information in formats they could understand.
People's experience of this service
People’s relatives spoke positively about the care people received. Comments included, “We couldn’t do without them. They’re kind and efficient”, “I trust the carers. They’re reliable and consistent” and “[Person] is happy with their carers, they’ve got no concerns.”
People had a small, consistent team of staff to support them and their relatives told us this helped them to feel safe when being supported. One relative told us, “[Person] relies on having the same carers, it makes things run like clockwork.”
People and their relatives knew how to raise concerns and told us the registered manager was approachable and quick to respond to feedback. One relative said, “We work well together. I can call [registered manager] anytime and they will call me straightaway if they have any concerns.”