Ros and Mos House Support Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 67 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had not always ensured people’s care and support needs were documented accurately. This meant there was a risk staff may not have information about people’s specific needs and preferences. Whilst an initial assessment of people’s needs was completed prior to them receiving support, this information was not always personalised and lacked detail.

People’s relatives told us they were able to discuss people’s care and support with the provider and make adjustments where necessary. People were supported with their eating and drinking needs where relevant. Staff had access to relevant policies and procedures to support them in their roles and ensure appropriate working practices were followed.

The provider worked with other healthcare services to support people’s needs where appropriate. Staff knew people well and were able to share updates with health professionals to ensure prompt and appropriate support.

Staff supported people to manage their health and the provider made appropriate health referrals when necessary. People’s care plans contained information about the health professionals involved in their care.

The provider routinely sought feedback from people and their relatives to monitor the care provided. People’s relatives told us they felt involved and able to make suggestions and changes to improve people’s care. One relative said, “Any queries are acted upon, I can’t fault them on that.”

The provider told people about their rights around consent and where people had capacity to do so, they had signed their own care plans. However, where it was not clear whether people had capacity, there was a lack of information about how this had been assessed, who had been involved and how decisions had been made.