Ros and Mos House Support Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness and compassion and respected their privacy and dignity. We received positive feedback from people’s relatives about the caring attitude of staff. Comments included, “We know all the staff and [person] is so at ease with them. We’re very pleased with them” and “They’re very kind and careful when supporting [person].”

Staff treated people as individuals and listened to them when providing support. People’s relatives told us people were supported by a small and consistent staff team who understood what they liked and how they wanted to be supported.

The provider had not ensured people’s care records documented how to promote their independence, choice and control over their own care and support. However, staff understood and demonstrated the importance of maintaining people’s independence. One relative told us, “[Person] likes to be independent, they tell the carers what they want and the carers do it. They always ask.”

The provider listened to and understood people’s needs and views. Staff responded to people in the moment and acted to minimise any discomfort or distress. People’s relatives told us staff were quick to identify any changes or concerns.

Staff told us the registered manager was supportive and approachable and helped them to develop in their roles. One member of staff said, “Any problems I encounter, [registered manager] will sort out, any time I contact them, they are there.”