Coquet Trust

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People had positive relationships with staff and were supported to be as independent as possible. A person said, “I can do what I want. Come and go as I please.”

Staff described how they prioritised people’s wishes and supported them to be as independent as possible.

Staff supported people to access the community regularly. People were actively engaged in how they had chosen to spend the day. This included trips out with staff or activities within their home, such as crafts.

People were involved in deciding what was in their care plans to help ensure they received the support they wanted and needed. Care plans were reviewed regularly so they remained consistent with people’s needs and preferences.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.