Coquet Trust

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People and relatives were involved in developing care plans. A relative commented, “I am always consulted. They will ring if they need to speak to me.”

Staff understood people’s needs well. One staff member commented, “Due to the regular staff team, a great bond has developed. [Person] is showing more emotion and has come out of their shell.”

People’s needs were assessed and continually reviewed to check their care reflected their individual needs and preferences. People’s preferences were discussed and included in person-centred care plans.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

Staff told people about their rights around consent and respected these when delivering person-centred care and treatment. People said staff asked for consent before providing care. A person told us, “They treat me with respect. Always ask before doing anything.”

Staff told us they provided information, appropriate to each person, to help them make choices and decisions. A staff member said, “We explain what is happening all the time.”

Care plans provided staff with information about the support each person needed to make choices and decisions. Where people lacked capacity to make decisions, the provider followed the MCA to ensure these were made in people’s best interests.