Coquet Trust

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service had clear responsibilities, roles, systems of accountability and good governance. Staff told us they were supported to speak up to provide feedback and make suggestions to improve people’s care. They confirmed there was good feedback and they were listened to. A staff member commented, “This is an especially good house. We work as a team and I feel listened to.”

The provider had a structured approach to quality assurance (QA). This included clear guidance for staff on which audits were required and when they should be completed. The QA process consisted of a range of audits and checks on people’s care, including their quality of life, medicines and finances. These had been effective in identifying areas for improvement and ensuring action was taken. Staff supported people to be involved in reviewing their care, including their home, money and relationships with others. Incidents, accidents and safeguarding concerns were regularly analysed to check appropriate action was taken and lessons learnt.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.