Beaufort House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Throughout our visit we seen people being treated with kindness, compassion and dignity. Comments from people included, “They are very good here” and “Staff are all good, you can’t fault them here”. A visiting professional told us “Staff are engaging and willing”.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Throughout our visit we observed people being treated as individuals. Care plans were comprehensive and personalised to people's needs.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People had access to a varied activities programme. This included themed days to support understanding. For example, sessions to raise awareness on world mental health day and world arthritis day.

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. During our visits staff were observed to be responding to people's immediate needs and professionals called when required.

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Systems and processes were in place to support workforce wellbeing and enablement. For example, a menopause WhatsApp group had been set up to support staff, which the registered manager said was appreciated by staff. All staff felt well supported within their roles.