Beaufort House

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first inspection for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice which were discussed at meetings and handovers. There was a process in place to share learning across the organisation.

The service worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services. A visiting professional told us the home is receptive to new ideas and support.

The service worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. They concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The service shared concerns quickly and appropriately. All people spoken with told us they felt safe living at Beaufort House. One person told us, “I am free to do what I want to do when I want to do it. I’m not restricted here at all.” Staff received safeguarding training and understood the process should they have any concerns.

The service worked with people to understand and manage risks by thinking holistically. They provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. People had risk assessments in place which had been regularly reviewed. The registered manager told us they encourage people to take positive risks when completing risk assessments with them.

The service detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care. The service had a system in place to carry out environmental checks and these were well maintained. Risk assessments were in place in relation to the environment which included risk of falls on the stairs.

The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. We observed staff communicating with people, and staff files held English language proficiency certificates. Staff had completed their mandatory training, and had opportunities to complete training in relation to people’s specific needs. Dependency tools were used to calculate staffing levels, and throughout our visit there were sufficient staff to meet people’s needs. The registered manager was aware some people were waiting for bells to be answered and was working with people and staff to resolve this.

The service assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly. The home was observed to be clean. Staff had access to the personal protective equipment (PPE) they required and were observed to be wearing this throughout our visits.

The service made sure that medicines and treatments were safe and met people’s needs, capacities and preferences. They involved people in planning, including when changes happened. There were policies and processes in place to ensure people received their medicines safely. Medicines were stored securely and there were suitable arrangements for controlled drugs. PRN (when required) protocols were in place and contained the required information to administer these medicines safely.