Beaufort House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People told us they had their needs assessed when they moved to the home. One person told us, “They assessed my needs, what I wanted and what I needed.”

The service did not always plan and deliver people’s care and treatment with them, including what was important and mattered to them. We received mixed feedback regarding the food quality and food choices at the service. The registered manager told us she was working with people to resolve this. This included discussing at residents meetings to involve people in a choice of menus.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff told us they worked well as a team. A visiting professional told us the home is “very understanding of people’s needs, engaging and willing, forms come back well completed which gives us good information.”

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. The service is currently involved in a pilot with a health coach visiting to complete ‘keep fit’ with people with a view to reducing falls.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. For example, the service used recognised tools to monitor peoples weight, assessing people for risk of malnutrition and risk of skin damage, acting on any concerns identified.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. We observed staff obtaining consent before supporting people. Consent had been gained and recorded in people’s care plans. When people lacked capacity mental capacity assessments and best interest decisions were in place.