Eleada Care Services

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness and respect. They had good relationships with the staff who cared for them. Comments from people using the service and relatives included, “[Person] has wonderful carers’’, “They are caring and definitely put the interests of my relative before their own, they are very understanding’’ and “I think they are really lovely, they are caring, attentive and you can call on them for advice too.’’ Staff spoke respectfully about the people who they were caring for. They told us they had developed close bonds with people. Their comments included, “All of my clients are amazing, and I love working here’’ and “I Love to help them and give them a smile on their face.’’

People were treated as individuals. They told us care was personalised and reflected their individual needs and choices. People were cared for by the same regular staff. One relative told us how important this was for their relative who had dementia. They explained this had helped ensure the person had consistent care and staff followed their routines. The agency involved people’s relatives when this was what people wanted. One care plan indicated how important it was to empower someone’s relatives to undertake some tasks and for the staff to ask how they could assist with care rather than taking over. One relative commented, “I feel the agency have it in tune with regards to keeping us involved and providing holistic care.’’

People were supported to maintain their independence when they were able to. Care plans emphasised the importance of this. A person using the service told us that staff encouraged them to do personal care tasks themselves when they were able. Comments from relatives included, “The carer always tries to maintain [person’s] independence’’, “My relative is not very mobile, and the carers are sympathetic to [their] condition and support [them] to mobilise safely around the house’’ and “One of the carers is very cheerful and determined to keep [person] as mobile as possible.’’ People confirmed they were offered choices and the agency respected these.

People and their relatives told us the staff and agency responded to their immediate needs. One person said, “All the carers will respond to help me with anything outside of the duties if I ask them to.’’

There were systems to help ensure staff wellbeing and support. The staff undertook a range of training which they told us they found helpful. They had regular individual and team meetings with their line manager. They told us they could call the office for support whenever they needed, and the managers were responsive and helpful. Staff told us they received recognition and praise for their work.