Eleada Care Services

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s needs and choices were assessed, and care was planned to meet these needs. People using the service and their relatives were consulted about the assessments. Their comments included, “I have been involved in the planning of [person’s] care plan. It is reviewed and kept up to date”, “I’m aware of a care plan, and I feel they cover all my duties” and “I’ve had full involvement in the care plan, and it gets reviewed regularly.’’

Care plans included information about people’s background, likes, dislikes and things that were important to them as well as how they wanted their care needs to be met. The provider had developed outcomes with each person and information for staff on how to best support them.

People received evidence-based care and support. The staff had training relevant to their roles and the support people needed. People using the service and their relatives told us they felt staff were well trained and had the right skills. Their comments included, “The carers carry out the care needed so that my relative can eat and drink safely with full aid”, “Care workers are specialised and well trained to handle [person’s] needs’’, “I’m very confident that they are well trained” and “I think the carers are 100% trained and efficient.’’ The provider told us they shared good practice guidance and information with staff to help educate them in evidence-based care. The registered manager explained how 1 person was at risk of choking. Staff prepared food at the right texture and supported the person to eat safely by ensuring they were seated correctly and reminded to swallow.

The staff worked well with each other. They told us the agency had systems to communicate and pass on messages. They explained managers were always available on the telephone and they had regular contact with other care workers. The staff shared information about the people they were caring for to help make sure people had consistent care and support. The staff liaised with pharmacists, GPs or other healthcare professionals when needed.

At the time of our assessment, everyone using the service had relatives who supported them with managing healthcare appointments and dealing with healthcare needs. The provider included information about people’s medical conditions in care plans. However, information was basic and staff did not have detailed guidance about the medical conditions. We discussed this with the registered manager, and they agreed to ensure staff had more information about individual conditions and the symptoms people may present with if unwell. The registered manager told us staff monitored people for any signs that they were unwell and reported this to relatives and, if needed, the GP. People using the service and their relatives told us they were happy with the support they received.

The provider monitored people’s care. Staff kept records to show how they had supported each person during care visits. The management team collected and reviewed these to make sure care was being provided in line with agreed care plans. The provider also spoke with people and their relatives to gather feedback. There were regular reviews of people’s assessments, care plans and expected outcomes to make sure these reflected their needs.

People had consented to their care. The provider discussed this with them, and they had signed agreement to care plans and the way information was shared and used. The staff had undertaken training about the Mental Capacity Act 2005, and this helped them to understand about consent. People told us that staff gave them choices and asked for their consent before providing care.