- Care home
Cherry Lodge
Report from 11 February 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 24 February to 17 March 2025. The service is a residential care home providing support to people with a learning disability and mental health needs. At the time of our assessment there were 7 people using the service.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
This service was reregistered by CQC on 15 June 2023 due to a change at provider level. Under the previous provider registration, the service was rated requires improvement and in breach of regulation
We undertook this assessment to review progress made since our last assessment and to follow up on previous breach of regulation. The provider was in breach of the legal regulation in relation to Good governance. Improvements were found at this assessment and the provider was no longer in breach of regulation. We looked at all the quality statements.
Although action had been taken by the provider to make improvements, the service would benefit from further improvement in relation to the submission of CQC notifications, information on care plans and medicines management.
There were enough staff to support people with their care needs, including accessing the community when they wanted to. People were involved in assessments of their care needs. Staff promoted people’s independence and encouraged them to prepare their own meals. The service worked with all agencies involved in people’s care to ensure their healthy living and wellbeing. People were treated with kindness and compassion. Staff treated people as individuals and supported their preferences. People were confident that the provider took their feedback seriously and acted on it. Leaders and staff had a shared vision and culture based on listening and learning.
People's experience of this service
People were positive about the quality of their care and felt safe living at this home. They were involved in planning their care and understood their rights. People liked the staff team that supported them and felt treated as individuals. A person said, “I like it here… I make food and eat when I want to.” Family members described staff as kind and caring. Healthcare professionals said that staff knew people well and provided person-centred care to them. Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently engaged positively with them. People were able to complain and confident that action would be taken, and improvements would be made. People knew the registered manager well who was always present when they needed support to address issues that mattered to them.