Cherry Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Staff told us they used people’s care plans to ensure consistent care delivery and that people’s care plans had been regularly updated to reflect their choices and changing support needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. We saw the atmosphere was relaxed during mealtimes.

People were encouraged to socialise and interact, sitting at the same table and they ate at their own pace. Staff supported people to eat at the times they wanted to, and people had meals provided to them according to their choices.

How staff, teams and services work together Score: 3

The provider worked well across teams and services to support people. There were good team working practices which ensured effective care delivery for people. A staff member told us, “I think the home is very good, good team and understanding between staff. We improve the work we do, even the management. Things get done here.” Staff used a communication book and appointments diary to share information quickly when needed.

The provider worked well across teams and services to support people. There were good team working practices which ensured effective care delivery for people. A staff member told us, “I think the home is very good, good team and understanding between staff. We improve the work we do, even the management. Things get done here.” Staff used a communication book and appointments diary to share information quickly when needed.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. A healthcare professional told us, “The staff are always welcoming and knowledgeable about my client’ s needs…I am informed about my client’s change in medication or state of health.” People had hospital passports to support their involvement with the healthcare professionals as needed.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people and their family members. We saw actions being taken to address people’s changing care needs and, in relation to a person requiring a different care setting, to ensure their safety. Healthcare professionals were involved, to support the service and people with making the right decisions.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people and their family members. We saw actions being taken to address people’s changing care needs and, in relation to a person requiring a different care setting, to ensure their safety. Healthcare professionals were involved, to support the service and people with making the right decisions.