Cherry Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good.

This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people were supported to plan and monitor their future goals and aspirations. Care plans were person centred and included individual information about people’s life histories, interests, hobbies, culture, communication and emotional needs. However, records had not included information in relation to people’s plans for the future, progression towards development of their current needs and longer-term aspirations. This meant that people lacked consistent support to monitor, evaluate and adapt the outcomes of their progression. We discussed the records with the staff team who told us they would make sure this information was included in people’s care plans going forward.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

A healthcare professional told us, “There appears to be a variety of skill sets in the team with some high-quality provision, such as providing person centred care, e.g. around an individual’s relationship with their [family member] and facilitating written communication.” People and those important to them were involved in regular review meetings to ensure the provided support had met people’s chosen lifestyles and well-being.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Staff knew people well, including their spoken and body language.

They were patient when answering people's questions and requests and always had time to have conversations with people which encouraged their involvement and participation in daily living tasks. A staff member told us, “We ask [people] and they reply but if they can't, we see their body language and facial expression, if they are in pain for example…We need to be more attentive to them and listen when they are saying something.”

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. A staff member told us, “We have 1 to 1 key worker meetings with the residents. They can come to us at any time to talk and not only during the key worker meetings. Residents come and talk to us, they are not scared. If they don't want to talk to me, they will go to someone else. They are comfortable to tell us their concerns.”

The provider made sure that people could access the care, support and treatment they needed when they needed it. Records showed that residents’ meetings were used to discuss the safeguarding procedure including its meaning, abuse types and who to share concerns with should people have any.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People were supported by staff to be included and had the same opportunities to receive care of their choice.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future. This included people being provided with opportunities to discuss death bereavement and their funeral arrangements. We saw people’s wishes being recorded such as where a person wanted to be buried.