Bee's Care Agency Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. People told us they appreciated the support from staff and felt staff were kind and caring. One person told us, “I think it speaks volumes that I have been with them for this amount of time, and I have never thought I want to change.”

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider and staff always treated people with kindness, empathy and compassion and respected their privacy and dignity. Feedback from people included, “I’d be lost without my carers, they’re wonderful girls”, “My carers are perfect, best in the world” and “They mother me, they don’t just look after me.” Staff understood the importance of developing good relationships with people. One person told us, “We have one [staff member] who is an avid reader, and we talk about books but it’s whilst they work.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. One person told us they can walk but, “Their arm is there if I need it, there is encouragement from them.” We saw from the care plans that people and relatives were asked what they wanted their care routine to be, and staff understood this. People were asked their preferences on what time they wanted their call and how much support they wanted. Care plans contained information on how much support people needed and what they were able to do themselves. One person told us, “They do help me make my own choices.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.