Bee's Care Agency Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. The provider and staff acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. Staff were complimentary about the leaders at the service. One member of staff fed back, “[The provider] is a great listener, a great, great person with a big heart and very genuine. She goes out of her way for staff and service users. She's loyal to her staff.”

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. Audits took place to look at the care being provided that included care note audits, care plan audits and medicine audits. The provider would discuss any shortfalls with staff and record this in the event that this needed to be raised again. People's and staff views about the quality of the service were important to the provider. Surveys, feedback calls and feedback visits were undertaken with people and staff and information gained from these were used to make improvements. The provider organisation’s values and ethos were clear and effectively translated from the senior management team to all staff who worked there. Staff were complimentary about the leadership and staff and fed back what working at the service meant to them. One member of staff said, “My colleagues aren't just my colleagues they are like family, even though I work solo, I feel part of family.” Services that provide health and social care to people are required to inform the Care Quality Commission (CQC) of important events that happen in the service. The provider had informed the CQC of significant events including safeguarding and incidents.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.