- Homecare service
Sun Health Care Domiciliary Care Services
Report from 12 February 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 19 February to 27 February 2025. Sun Healthcare Domiciliary Care Service is a supported living service providing support to people with a learning disability and autistic people, as well as those living with physical disabilities and or sensory needs. There were 10 supported living service premises at the time of our assessment, with 16 people supported with personal care. The location is also registered to provide homecare, but at the time of this assessment nobody was using this regulated activity. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The outcomes for people using the service reflected the principles and values of 'Right support, right care, right culture' in the promotion of choice, control, independence and inclusion. Right support: Staff had taken great care to ensure peoples voices and choices were heard and to enable people to build and stay in control of their own lives. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.Right Care: People received kind and compassionate care. People’s needs and preferences were assessed, and care and support was delivered in line with current standards. People had comprehensive care plans which detailed their strengths and needs and promoted their dignity and independence. Right Culture: The provider had an effective governance system in place to identify issues we found on inspection. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality of life of their choosing.
People's experience of this service
People told us they felt safe, had lots of friends and liked the way staff supported them. For instance, when asked if they liked living at the service, one person responded positively by giving the thumbs up, smiling, and nodding. Another person said, “Since living here my life is easier, better and I am happy” another person said, “I feel safe here and well looked after.” Relatives were mainly positive about the quality of support provided. Comments included, "I would recommend here absolutely; they do a sterling job." Another said, "My relative is safe here 100%. I can tell by the way the staff are with my relative. It's like a home and the staff are nice." However, one relative reported that when they raised concerns, they were not always heard, and insufficient action was taken to improve their care experience. People were involved in decisions about their care, and their care plans showed how they wished to be supported. People were involved in planning and reviewing their care, so their care plans showed what was important to them. People reacted positively to the support they received from staff. For instance, one person described staff as, “Brilliant.” People's privacy, dignity and independence were maintained by staff who were caring and respectful. People were supported to remain as independent as possible, and we saw staff supported them in a dignified way. People enjoyed a range of activities and events and had opportunities to get out in the community. People were encouraged and supported to celebrate occasions that were important to them and were able to receive visitors without undue restrictions.