Sun Health Care Domiciliary Care Services

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People were treated with the utmost respect, dignity, empathy, and compassion. They were empowered to make choices to live a life of their choosing. Staff had gone to great lengths to ensure peoples preferences and voices were heard, and the support given was as individual as the person receiving it.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People received a personalised, caring service. People were seen to be engaged in activities throughout the day. People were supported by staff who knew them well and understood their needs. Staff were kind and considerate in their interactions with people. People told us they received kind and respectful support from staff who promoted their abilities, knew them well and genuinely wanted good outcomes for them. People were provided with meaningful activities, linked to their hobbies and interests. One person said, “I like it here, I get to do what I want. I go to football; I go to every home game, and I went on holidays twice last year.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing. People were empowered to have maximum choice and control over their care and support. People were provided with meaningful activities, linked to their hobbies and interests.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People received person-centred care which respected their individual needs and wishes. People were treated as individuals and their views sought and listened to. We observed interactions between staff and people that demonstrated relationships were caring and compassionate.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.