Exodus Health Care Services

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care and wellbeing. Staff told us, “Our clients have a choice so if they don’t want something at a particular time we don’t force them. They have their rights.” People felt involved in their care. They felt they were asked their opinion and staff listened to and respected their choices. They said, “I’ve got a lady coming this week from Exodus to talk about my care, they come about every six months.” “They ask if I want to do something.” “They ask me what I want them to do.” Staff supported people to remain as independent as possible. A care worker said, “I am there to support them, not do it for them.” One person told us, “They are there for me. They let me do what I can, I never feel they are stopping me doing anything.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.