Exodus Health Care Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care and support. A complaints process was in place and we saw individual complaints were listened to and investigated. On the whole people felt timely action was taken to respond to their concerns and ensure corrective action was taken. People told us, “I haven’t really done a complaint. I’ve phoned up the office if they are late and they are fine.” “One girl wasn’t thorough; she was spoken to and she is better now.” “If I had an issue I would speak to the care worker first, she has been here a year and I’ve not had one issue with her.”

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care and support in response to this. People felt free from discrimination and that their beliefs and preferences were respected. People’s comments included, “They make me feel comfortable.” “We don’t have pork in the house, she always respects that.” “They are open and non-judgemental.” Staff told us they were respectful of people’s differences. One staff member said, “Everyone is different, they are an individual. Everyone has their own beliefs and choices. I try to understand their spiritual beliefs and support their spiritual belief.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.