Sure Healthcare (Barnsley)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 85 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity.

Staff we spoke with demonstrated a caring, compassionate attitude towards the people they supported and the care they provided them. One staff commented, “Acknowledge the individuals’ feelings and choices, always listen to the individual. Make sure when carrying out personal care the curtains/blinds or door is closed so it’s a private area.”

People and their families were overwhelmingly positive about the support they received from staff. One person told us, “They are kind, and they care, they do what they can to help me. Yes, certainly respectful. Without them I wouldn’t be able to stay in my own home.” A relative commented, “All the carers treat [person] with dignity and respect. Can’t fault a single one. It’s no different at weekends. Every single one is one in a million. I’m not just saying it they really are.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care plans were up to date, personalised and contained detailed information about their likes and dislikes, and how they preferred staff to meet their care needs and wishes.

One relative told us, “On Christmas morning [Staff Name] arrived (with Father Christmas) and brought [Name] a present and a card from all the staff. It was chosen with care, and [name of staff] had done this for everyone.”

Staff promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were encouraged to maintain their independence and make choices about their daily care and support. One staff told us, “I ask if they want to do as much as they can first, and then I can take over for parts they are unable to do giving them some independence.”

People and their relatives were actively involved in developing their care plans. This included identifying their needs on the grounds of equality characteristics and looking at how those needs would be met. It also included finding out about their choices and preferences. The plans were regularly reviewed.

The provider was exceptional in how they listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People were complimentary about staff and told us how they went out of their way to support them. One family member told us, “If I need help when they’re not here and it has happened. [Person] was in a lot of pain, I rang up [Staff Name], and [person] dropped everything, and came straight away, [Staff Name] called two other girls to come in and help. Between them they got it all sorted. [Staff Name] is brilliant.” Another told us, “All I can say about the ladies is that they go above and beyond. I can’t say enough good things about them.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The senior team were aware of workforce diversity and gave examples of adjustments they had made to support staff with individual circumstances. Staff also told us of examples where adjustments had been made for them. One staff told us, “[Person] has supported me greatly over the past few months. Friendly and approachable and always willing to help me.”