Practice Plus Group Surgical Centre Portsmouth

Updated 14 February 2025

We conducted an assessment of the surgical services with an onsite inspection on the 28th of August 2024. Prior to the inspection we received several concerns regarding the culture of the hospital. In order to provide staff with an opportunity to talk about the concerns in a safe and anonymous way, we set up a staff survey. In addition to the evidence collected on site and additional data requests, we reviewed the results of the survey and reported on these. We spoke with over 100 members of staff and gained feedback from patients and their family members. We reviewed elements of safe, caring and well led key questions. The overall rating for this service was good. We rated safe, caring and well led as good because care and treatment was safe, patients received good care, and the service had effective governance arrangements.

Updated 28 August 2024

Practice Plus Group Surgical Centre Portsmouth is a purpose built unit situated in Portsmouth, Hospital The service is run by the Provider Practice Plus Group Hospitals Limited. The service works in partnership with local NHS trusts and commissioners to provide flexible care to meet the needs of local communities and welcomes both NHS and private self-funding patients. The surgical centre provides day case elective surgery to NHS patients within the following specialties: orthopaedics, general surgery, ophthalmology and endoscopy. Admission to the surgical treatment centre follows strict referral criteria for people aged 16 years and over who require routine surgery. There is an outpatient department within this building for routine pre and post-operative appointments. There are 12 rooms for consultation, 3 operating theatres, plus an endoscopy suite operating Monday to Friday. We conducted an assessment of the surgical services with an onsite inspection on the 28th of August 2024. Prior to the inspection we received several concerns regarding the culture of the hospital. In order to provide staff with an opportunity to talk about the concerns in a safe and anonymous way, we set up a staff survey. In addition to the evidence collected on site and additional data requests, we reviewed the results of the survey and reported on these. We spoke with over 100 members of staff and gained feedback from patients and their family members. We reviewed elements of safe, caring and well led key questions. The overall rating for this service was good. We rated safe, caring and well led as good because care and treatment was safe, patients received good care, and the service had effective governance arrangements.

Updated 9 February 2016

There were systems in place to keep patients safe from harm. Staff reported incidents and shared learning locally and across the organisation. Learning from incidents resulted in changes to practices. Wards and departments were visibly clean and there were good infection prevention and control practices. Patients were risk assessed to ensure only those suitable received treatment at the centre. Managers calculated nurse staffing levels around the planned workload using an adapted recognised safer staffing tool. Staff said it was rare managers did not keep to the planned staffing levels. Medical staff were available at all times when patients were present in the surgical department.

There were training and development opportunities for all staff, including attendance at regional and national conferences.

Staff were caring and compassionate, and treated patients with dignity and respect. Patients told us they felt informed about their treatment and had been involved in decisions about their care, which included choices about the date of surgery or other procedures. There was an interpreter service available for patients whose first language was not English. However, there was no literature available in other languages or other formats, such as large print. There was no information for patients letting them know interpreting services were available.

The provider planned services to meet patient needs including staggered admission times on the day of surgery to reduce the time patients spent in the department. There was an effective process for managing and learning from complaints.

There were governance, risk management and quality measurement systems at departmental, treatment centre and corporate level, which allowed for monitoring of the service and learning from incidents, complaints and results of audits across surgical services. Staff were positive about the leadership of the service.