Alexandra Nursing & Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff treated people with kindness and acknowledged people as individuals. One person told us, "It's like living with family, living here."

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care was person-centred and people were able to choose the décor and layout of their own rooms. For example, one person wanted dark coloured walls because they found it easier to sleep when their room was dark.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were encouraged to maintain their independence and make choices about their daily care and support. One person chose to stay in bed and watch the snooker championship on television. They told us they enjoyed doing this because, in the past, they had always gone to watch the snooker championship at The Crucible. Another person told us about the choices they made, “I can choose when I get up. I can have a shower and a bath when I want.”

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff responded to people in a timely way and call bells were answered. People were complimentary about staff and said they were kind and caring.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us the registered manager was very supportive and listened to them. There was a calm and supportive atmosphere in the care home.