Alexandra Nursing & Residential Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People's needs were assessed and care and treatment delivered in line with people's needs. Care documentation showed care plans had been reviewed on a regular basis.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based on good practice and standards. Care records showed people were given choice and control about their care and support. The service responded to people’s care needs appropriately.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People were referred to local healthcare services as required. Staff followed clinical guidance for people’s care and support.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People received support from visiting healthcare teams. Care and support recommendations were implemented in the care home.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People were involved in their care and treatment. Care plans were discussed with them. People were free to live the life they chose as far as practicable.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s capacity to make decisions was assessed and recorded. Where people lack capacity to make decisions, best interest meetings and decisions were recorded appropriately.