The Practice @ 188

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement from this key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. We found services were provided in a caring and compassionate manner. Staff encouraged people to give their views on their care and treatment and supported them to raise concerns.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences using a holistic approach.

Staff told us they felt supported and enabled staff to always deliver person-centred care. The practice worked towards an inclusive and fair culture by ensuring equality and equity for people who work for them.

The practice promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.