Cygnet Joyce Parker Hospital

Patient’s communication needs were met to enable them to engage in their care, treatment and support to maximise their experience and outcomes. Patients were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing. Staff were supported if they were struggling at work. This had a positive impact on the care they delivered to patients. However, staff did not always respond to all patients’ needs quickly and efficiently. Staff did not always find out how to respond in the most appropriate way to respect patient wishes.