Cygnet Joyce Parker Hospital

Risks were not overlooked or ignored. They were dealt with willingly as an opportunity to put things right, learn and improve. Safety and continuity of care was a priority throughout people’s care journey. This happened through a collaborative, joined-up approach to safety that involved patients along with staff and other partners in their care. This included referrals, admissions and discharge. Individual patient risks were assessed, and patients and staff understood them. There was a commitment to taking immediate action to keep people safe from abuse and neglect. This included working with partners in a collaborative way. However, staff did not always report incidents appropriately and one patient did not always feel supported when they felt unsafe.