Age UK Bournemouth

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff understood how good foot care could help maintain people’s independence. A member of staff told us, “I explain it all to them so they understand. I always ask for consent and explain I’m here to help them with their feet. The very role of our job, helps with people’s mobility and helps with their independence.”

The registered manager said, “The service we provide helps people to maintain their physicality. It provides a holistic service that looks at the whole person. You can tell a lot by people’s feet. The service provides some people with a social outlet, some people may not see anyone else for weeks, so it is a nice support for them.” People chose when they had their footcare appointment and were regularly asked for their views on the service they received. People provided positive views on the service, comments received included, “Very pleasant assistant”, “Always friendly and we have a laugh”, “Assistant is very nice and we have a chat” and “It’s a marvellous service.” The registered manager told us, “Our whole ethos as an organisation is to keep people independent and in their own homes as long as possible and provide them with choice, so we are providing preventative services. We look at people holistically so we are able to direct them to other support services, everything works very in tune with each other, nothing is stand alone.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.