- Care home
The Porterbrook
Report from 12 June 2024 assessment
Contents
Ratings
Our view of the service
The Porterbrook is a care home providing accommodation for personal care to older people, some of whom are living with dementia. The service can support up to 44 people. At the time of this inspection there were 43 people living at The Porterbrook. At the last inspection the service was rated requires improvement. We carried out this assessment in August and September 2024. Although we found some areas still required improvement. For example, infection control and moving and handling practices. These were actioned or being addressed by the registered manager. We saw the service overall had made significant improvements and is rated good overall. The management team promoted safety, events and incidents were investigated, and lessons learnt to embed and promote good practice. Staff were kind and caring and delivered good care and treatment following evidence-based practice and predominantly people experienced good outcomes.
People's experience of this service
People and their relatives were positive about the care and support received. They told us people were treated with kindness, were respected, given choices and their dignity was maintained. Comments included, “Oh yes I feel safe because the staff are very good.” “The staff are very good, they work hard.” “Staff are very kind and very caring.” Records showed people received care and support to meet their needs, risks were identified and well managed. We observed some poor moving and handling practices, which were addressed immediately by the registered manager.