The Porterbrook

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We rated responsive as good. We assessed 1 quality statement. The provider sought out the views of people and relatives to continuously improve the service. People did not experience discrimination and staff worked hard to provide equity in access to care and treatment.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People had care plans in place that detailed their care and support required and any barriers to providing this. This ensured staff were able to meet people's needs. Equality, diversity and human rights were covered in peoples plans of care and detailed how to respect these. Restrictions were clearly detailed in plans of care, and people’s capacity and where required MCA and DoLS were in place.

Staff actively sought out and listened to people. Regular resident and relative meeting were held for views and opinions to be heard.

Processes were in place to seek people’s views and listen to information. The provider actively sought out the views of people to continuously improve the service so there was equality in experience or outcomes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.