The Porterbrook

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We rated well- led as good. We assessed all 7 quality statements. The management team were clear about their roles and responsibilities and understood quality assurance. However, some audits had not identified improvements required in a timely way. This was addressed by the registered manager. The staff promoted an open transparent culture that was inclusive. People and their relatives felt the service was well managed and were kept fully informed. Staff felt supported by each other and part of a team.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The management team encouraged people and relatives to express views and concerns. They listened and acted on them to help shape the service and culture. Staff spoken with felt their voice was heard and any concerns they raised were acknowledged, staff felt particularly supported by the deputy manager. Staff also told us they worked well as a team and supported each other.

There was an open and transparent culture at the service. The processes promoted this.

The management team were aware of their roles and responsibilities and the lines of accountability.

The staff team promoted an inclusive environment and all staff supported the culture and values of the workplace. Staff were open and transparent and were passionate about improving the service.

The management team encouraged staff to raise concerns and promoted the value of doing so. The registered manager told us they actively sought peoples and their relative’s views by holding regular meetings and audits of the service.

The provider's complaints process was displayed in the service. People and relatives felt confident they could raise concerns and they would be listened to. The staff team were described as very approachable. However, not all relatives were aware who the registered manager was, but said they could raise any issues with any member of staff.

Staff said they could speak up. Supported each other as a team and spoke positively about the support they received. The workforce was diverse and promoted an inclusive culture.

Processes were in place to improve equity and equity for staff. Recruitment was ongoing to increase staffing numbers to enable staff to have a better work life balance.

There are systems in place to promote good governance, the management team were looking at ways to continually improve the service and outcomes for people. The registered manager acknowledged that areas we identified required attention and took action.

The provider had systems in place to quality monitor the service. However, we found some monitoring required improving to ensure issues were addressed in a timely way. The Infection control audit had not always identified areas for improvement and training was not always monitored to determine it was effective. This has been addressed by the registered manager since our site visit.

Information and learning was shared with partners to improve outcomes for people. This was evidenced in people's plans of care, referrals were made when required, advice sought and followed.

The service shared information and learning with partners and collaborated for improvement.

Partners had seen improvements at the service. Staff were responsive to issues raised and worked together, reviewing and assessing health care to ensure people's needs were met.

processes were in place to share information and learn lessons.

The management team understood their duty of candour, to be open and honest when things went wrong. They were committed to improving the service.

Processes were in place to be able to respond to concerns raised by people, staff, the local authority, and relatives. Issues were followed up with a lessons learnt analysis to ensure equality of experience and outcomes for people.