Oakley Lodge Care Home (57)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff knew people well and we observed staff speak with kindness and compassion. We observed one person receiving support with their mobility. Staff took their time and were patient, offering words of gentle encouragement to promote their independence.

The provider treated people as individuals and made sure people’s care, support and treatment

met people’s needs and preferences. They took account of people’s strengths, abilities,

aspirations, culture and unique backgrounds and protected characteristics. One relative said, “I

take food in for [person] sometimes and if I can’t they will make some of the food that is suitable.

They always ask me, for example about our religious celebrations. There is a great deal of

respect both ways.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. For example, people were provided with regular opportunities to take part in activities they enjoyed, such as the trampoline park. A relative said, ““They know what [person] likes and what they don’t like, and they support them.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to

people’s needs in the moment and acted to minimise any discomfort, concern or distress. A

relative told us, “About a year ago [person] fell over and banged their head, they rang us straight

away and took them to the hospital. [Person] was admitted and had to stay in, so a carer stayed

with them overnight then the Home liaised with us so that there was someone there most of the

time. They kept in touch all the time.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled

staff to always deliver person-centred care. Staff told us they felt well supported by the

management team and we saw examples of how leaders had supported people both personally

and professionally.