Oakley Lodge Care Home (57)

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question good. At this assessment the rating has remained Good: This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. The registered manager had a clear commitment to the people and service and was passionate about reducing over prescribing of medicines and promoting the use of positive behaviour support strategies to enable people to live the lives they wanted to.

The provider had inclusive leaders at all levels who understood the context in which they

delivered care, treatment and support and embodied the culture and values of their workforce

and organisation. Leaders had the skills, knowledge, experience and credibility to lead

effectively. They did so with integrity, openness and honesty. Staff told us they felt comfortable

with the leadership team. One staff member said, “[Managers] are so good, it’s like a family. We

don’t get anxious or nervous to ask any questions.”

The provider fostered a positive culture where people felt they could speak up and their voice

would be heard. Staff told us they would be comfortable to raise any concerns and speak up if

needed.

The provider valued diversity in their workforce. They worked towards an inclusive and fair

culture by improving equality and equity for people who worked for them. The staff team came

from a range of diverse backgrounds, all staff we spoke with told us they felt comfortable and

welcomed in the service. They did not raise any equality or diversity concerns.

The service did not always have good governance. We found people’s care plans were not

always up to date and some areas that needed improvement in relation to environmental safety

and infection prevention and control. However, in response to our feedback during the

assessment the provider acted on this promptly and made improvements. We will check for

sustained improvement at our next assessment.

The service understood their duty to collaborate and work in partnership, so services work seamlessly for people. They share information and learning with partners and collaborate for improvement. We saw evidence of external health professionals being involved in people’s care such as GPs, dentists and speech and language therapists.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people.