Oakley Lodge Care Home (57)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained Good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider ensured people’s needs were assessed and regularly reviewed, however we found records had not always been updated to reflect the improvements to peoples care needs or independence the service had supported. The provider responded to our feedback promptly and updated these records during our assessment.

The provider planned and delivered people’s care and treatment with them, including what was

important and mattered to them. They did this in line with legislation and current evidence-based

good practice and standards. For example, the provider worked closely with their local GP to

ensure medicines were regularly reviewed and natural remedies were used instead of

medicines, such as high fibre diets.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The provider ensured people received their health checks and supported people to attend appointments to enable them to support people to communicate their wishes.

The provider supported people to manage their health and wellbeing to maximise their

independence, choice and control. Staff supported people to live healthier lives and where

possible, reduce their future needs for care and support. People were supported to lead active

lifestyles, for example, with trips out in the community.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The provider maintained a strong emphasis on delivering psychological support through consistent and well-structured Positive Behaviour Support (PBS) planning. This led to a significant decrease in the use of anti-psychotic medications and a reduction in distressed behaviours. For example, in a previous placement, one person required frequent physical restraint; however, this is no longer necessary. Additionally, one person who exhibited destructive behaviours which had limited their social and family interactions, had shown marked improvement. Through effective psychological support and thorough PBS planning, these behaviours have reduced, allowing the individual to participate in social gatherings and family outings without the need for supervision.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Where people were unable to make their own decisions, the service organised best interests decision meetings. This ensured input came from everyone involved in the person's care. This collaborative approach meant any decisions made were in the person’s best interests.